"upload failed, please try again"

Uploading, editing, deduping and exporting references
brianjguangze
Posts: 2
Joined: Thu Jan 09, 2020 11:02 pm

"upload failed, please try again"

Postby brianjguangze » Sat Jan 25, 2020 5:49 pm

Hi

I tried to upload ENLX file, but it kept showing "upload failed, please try again". Could you please help me with that?

Best,

Boshen

Henry_Ebron
Posts: 114
Joined: Thu Nov 10, 2016 9:22 am

Re: "upload failed, please try again"

Postby Henry_Ebron » Mon Jan 27, 2020 4:03 pm

Hi Boshen,

There could be 2 things causing this trouble. 1. The newest version of Endnote is currently not compatible using the enlx file for upload. Some minor changes were made by Endnote that has caused their export not to upload. This has been reported to our Engineering team for resolution or 2. Your upload file is too large. We have a hard limit of 500MG for the enlx file size. If your file is larger than this, then you will have to export in groups in order to upload.

An alternative is to export your library into a RIS file using the RefMan RIS export output style (provided by Endnote) and then upload the RIS file into Distiller

I hope this helps

Cheers,

Evidence Partners Support


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