Can't enable user

Managing users, permissions, project assignment, licenses...
Posts: 1
Joined: Mon Nov 25, 2019 3:23 pm

Can't enable user

Postby EMarrow0 » Mon Nov 25, 2019 3:25 pm


My account is not letting me enable another user to screen on a project. We both have student plus (paying $15/month) and the info on student plus says that other student plus users can collaborate, so not sure what's happening. Any help would be really appreciated!

Posts: 106
Joined: Thu Nov 10, 2016 9:22 am

Re: Can't enable user

Postby Henry_Ebron » Mon Nov 25, 2019 3:49 pm


At the current time, each student plus account is separate from all other accounts. Different student plus users cannot see or access another student plus account.

In order to collaborate, you can submit a request to our support team and provide the name of the Project and the user name of this other Student plus account and we can get them associated to your project.

Thanks in advance

Evidence Partners Support

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